The following excel document provides you with a detailed list of everything you need to submit for each service you provide in each region you apply for, as well as the Quality Assurance requirements. You will find two excel spreadsheets, one for the services and one for the Quality Assurance. Make sure that you complete the column asking for your comments and provide all the evidence requested.

Download Service-and-QualityAssuranceChecklist

Service Providers must have a good appreciation of the capabilities and work involved in the installation and verification of their products. Consistency with the following will be used as the criteria under which the competence assessment will be undertaken.

Assesment Criteria 

Installation

For Accredited Installation Service Providers , the installation must be supervised onsite by –

  • Piped – a person that holds Unit Standard  US27445 – Select, install, and commission a water meter for full pipe water abstraction: industry training courses
  • Open-channel – a Suitably Qualified Hydrologist (SQH)

Verification

For all Accredited Verification Service Provider, the verification must be undertaken by –

  • Piped – a person that holds Unit Standard US27556 – Select, perform, and report on a full pipe water measurement system verification: industry training courses
  • Open-channel – a Suitably Qualified Hydrologist (SQH) 

Data Hosting & Provision

  • Data hosting and provision services shall be undertaken in accordance with section D of the Industry Guidelines for the Measurement & Reporting of Water Takes.

Service Delivery

  • Each regional Council is interested in how well the Installation, Verification and Data Hosting Service Providers can assist permit holders to operate the water measuring devices, service them appropriately and maintain a high level of on-going customer service. Consistency with the Service Delivery Performance Guide (see Appendix A of the guidelines) will be used as the criteria under which the capability and capacity assessment will be undertaken.

WHAT IS A QUALITY ASSURANCE?

Quality Assurance is the checks and balances your organisation has in place to ensure design quality and consistency with the Guidelines for Water Measurement and Reporting. It involves the systematic monitoring and evaluation of the process to maximise the likelihood that minimum standards are reached. The two principles are of Quality Assurance are: “Fit for purpose”, be suitable for the intended purpose; and “Right first time”, mistakes should be eliminated. Quality Assurance systems range from formal ISO Accreditation, through to simple notes on client files that record the process followed.

WHY DO YOU NEED ONE?

Quality Assurance systems are needed as your accreditation status implies that all your subsequent installations and verifications will reach the same standard to which the accreditation was made. They allow, by virtue of the documented processes and data, demonstration of ‘consistent and quality processes’ to a third party auditor. The two yearly renewal process will require demonstration of on-going adherence with the Guidelines.

WHAT’S INVOLVED?

A recording system is key to a successful QA system. This does not have to be elaborate, but it needs to provide evidence that that your quality and safety procedures are active and effective, i.e. records with dates and signatures.